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Terms & Conditions

The Romanian version of this document is the binding legal version. This English translation is provided for convenience only.

Dear customer,

I. Information about BEST CREDIT INVEST IFN S.A.

BEST CREDIT INVEST IFN S.A. is a non-banking financial institution authorised by BNR (the National Bank of Romania), specialising in the granting of consumer credit to natural persons without issuing credit cards, with its registered office in Râmnicu Vâlcea, Str. Carol I, nr. 14, ground floor, Vâlcea County, registered with the Trade Register under no. J38/555/2014, having tax identification number 33697126, subscribed and paid-up share capital of 900,000 RON, registered as a non-banking financial institution, enrolled at BNR in the General Register under no. RG-PJR-39-110291/27.11.2014 and in the Special Register under no. RS-PJR-39-110080/16.02.2018.

BEST CREDIT INVEST IFN S.A. is under the supervision and control of:

  • BNR (the National Bank of Romania) (Str. Lipscani, nr. 25, sector 3, Bucharest, tel. 021/313.04.10 or 021/315.27.50, email info@bnr.ro);
  • ANPC (Romania’s National Authority for Consumer Protection) (Bd. Aviatorilor nr. 72, sector 1, Bucharest, email office@anpc.ro).

BEST CREDIT INVEST IFN S.A. has a legal obligation to process the personal data of its customers for the purpose of acquiring a credit product. To this end, please read carefully both the Terms and Conditions of use of our website and the Privacy Policy under which we will process your personal data provided to BEST CREDIT INVEST IFN S.A. for the purpose of acquiring a credit product.

II. Terms and conditions of use of the website

The terms of use apply from the moment the user first accesses this website, including throughout the entire credit analysis process, the conclusion and performance of the credit agreement, its termination, and even after that point, in certain respects governed by this document. All rights over the texts included in the pages of this website, including intellectual property rights, are owned and/or administered by BEST CREDIT INVEST IFN S.A.

The information published on this website has been carefully reviewed to be accurate; however, no guarantee as to its quality or its application for any particular purpose can be given. No material published on this website constitutes advice regarding the acquisition of a credit product and may not be considered a recommendation in that sense — the customer is responsible for assessing the actual usefulness of the chosen credit product, as well as its compatibility with real needs and their capacity to repay the loan.

Users must be at least 18 years of age to use this website. Minors are not permitted to use this website. Failure to comply with the terms and conditions, or any behaviour that causes harm to BEST CREDIT INVEST IFN S.A., may lead to suspension of access to the services provided.

Completing the information requested in the online application does not give rise to any obligation on the part of BEST CREDIT INVEST IFN S.A. to grant the loan. The credit offer generated within the application assumes that the applicant is the actual beneficiary thereof. BEST CREDIT INVEST IFN S.A. reserves the right to refuse the requested loan or to terminate the relationship with the applicant in the event of false declarations or suspicion regarding the truthfulness of the information declared.

III. Cookies

The website automatically stores cookie information. For details on what we collect, how we use this information, and how you can disable cookies, please consult the Cookies Policy.

IV. Passwords and data security

In the event that you are issued a password to access certain personal accounts, please treat this password with the utmost care and confidentiality and do not share it with anyone. For details about security measures, see Data Security Information.

V. Actual beneficiary of the credit

If you decide to apply for/enter into a loan with BEST CREDIT INVEST IFN S.A., having regard to the provisions of Law No. 129/2019 and BNR Regulation No. 2/2019, you understand that you are declaring on your own responsibility that you are the actual beneficiary of the funds you are requesting by way of loan, and you undertake to immediately notify us of any change in the information declared.

VI. Politically Exposed Persons (PEP)

As an applicant/borrower, you declare on your own responsibility that you are not a politically exposed person within the meaning of Art. 3 of Law No. 129/2019 (e.g., head of state, head of government, member of parliament, European commissioner, member of the government, presidential adviser, secretary of state, member of the Constitutional Court, member of the High Court of Cassation and Justice, member of the Court of Accounts, member of the boards of directors of the National Bank of Romania, ambassador, chargé d’affaires, high-ranking military officer, head of public institutions and authorities, etc.), a family member of such a person, or a person known to be publicly associated with such a person.

The granting of the loan is conditional on your not being a politically exposed person, a relative thereof, or a person publicly associated with such a person.

VII. Disbursement of credit and repayment

For details about the manner and timeline for disbursement of the credit, please consult the Delivery Policy. For payment methods for installments, see the How to Pay page.

The Borrower shall make all payments arising from the Credit Agreement in RON, in equal monthly installments, by the applicable due date, in accordance with the repayment schedule.

If the Borrower has opted to receive funds on their bank card, they agree to the repayment method of automatic bank card debiting. Card details are provided via the contulmeu.bestcreditifn.ro platform to BEST CREDIT INVEST IFN S.A.’s partner payment processor, and the card details are verified and validated through a symbolic transaction of 0.1 RON, which is returned at no charge.

The Borrower expressly and irrevocably authorises BEST CREDIT INVEST IFN S.A. to debit the card for any amounts due at maturity or overdue, and thereafter through repeated debiting until the debt is fully cleared, including accrued interest, penalties, and costs charged by third parties. The payment processing service provider collects, uses, and processes bank card information in accordance with its own privacy policies.

VIII. Cancellation policy

The Borrower has a period of 14 (fourteen) calendar days from the date of issuance of the Credit Agreement, during which they may withdraw from the contract without giving reasons. For full details, see the Cancellation Policy.

IX. Shared or public computers

If you wish to access your accounts from a computer/tablet/phone other than your personal device, it is your responsibility to ensure that it has the latest antivirus, firewall, and software installed. We recommend that you do not use a publicly accessible computer.

In the course of analysing the credit application, BEST CREDIT INVEST IFN S.A. will request from the Credit Bureau (Biroul de Credit) the issuance of a Credit Report, with or without a FICO® Score, to verify compliance with the debt-to-income ratio established by law and the borrower’s repayment capacity. To obtain the report, BEST CREDIT INVEST IFN S.A. transmits to the Credit Bureau the applicant’s first name, last name, and personal identification number.

Following the granting of the credit, BEST CREDIT INVEST IFN S.A. will transmit personal data to the Credit Bureau to be shared with the other Participants within the Credit Bureau System.

Late payments: if, during the term of the loan, you are more than 30 calendar days late in paying installments from the due date, BEST CREDIT INVEST IFN S.A. will transmit to the Credit Bureau information regarding overdue amounts, the delay category, the date of the first overdue installment, and/or, as the case may be, information regarding the initiation of deed-in-lieu proceedings, but only after notifying you at least 15 calendar days in advance.

Retention period: personal data are stored at the Credit Bureau and disclosed to Participants for 4 years from the date of update, except for data of credit applicants who have withdrawn their application or whose application was refused, which are stored for a period of 6 months.

BEST CREDIT INVEST IFN S.A. may consult, for a maximum period of 5 working days from the date of express acceptance of the consent, the information registered in the name of the applicant in the records of the Ministry of Finance — ANAF (Romania’s National Agency for Fiscal Administration), for the purpose of initiating or conducting contractual relationships specific to lending activities.

You have the right to withdraw your consent to data processing at any time, by written notification to BEST CREDIT INVEST IFN S.A. at Str. Carol I, nr. 14, ground floor, Râmnicu Vâlcea, Vâlcea County or by email at office@bestcreditifn.ro.

Your refusal will render the non-banking financial institution unable to electronically query the ANAF database, and you will be required to provide proof of income by the methods provided for by law.

XII. Data protection officers

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